Gradek

To lure a carrier like Aer Lingus, Gradek says provincial officials need to have a targeted program aimed at supporting a specific service.

There are two avenues of recourse for customers, according to both Gradek and Orenstein.

Instead, Gradek recommends that pets be shipped via Air Canada cargo, which he says "has done a great job" in defining their processes around shipping live animals.

John Gradek, a lecturer in aviation management at McGill University, suggests that Air Canada passengers ship their pets as cargo.